“This performance reflects the strength of our agile, sustainable business model that creates value”
Three questions for Olivier Rigaudy, Deputy CEO and CFO
Our businesses achieved sustained growth of +31.0% like-for-like for the first nine months of the year. This performance far exceeds a simple return to pre-crisis growth trends and reflects the strength of our agile, sustainable business model that creates value for our clients, employees, and shareholders. Leveraging an efficient hybrid business model, combining workfrom-home and on-site solutions, the Group benefited from accelerating market digitalization.
The Group also consolidated its positioning in the public sector, in particular with the deployment of healthcare support services for governments. Adjusted for said services, organic growth remained strong at close to +20% for the first nine months, advancing at a steady pace every quarter excluding the 2020 comparatives shaped by the health crisis.
Specialized Services revenue also trended upwards over the period, led by strong growth at LanguageLine Solutions and the gradual recovery in the TLScontact visa application management business.
Our sales momentum was particularly strong in continental Europe and in the Ibero-LATAM region. It was supported by the faster expansion of the digital economy, particularly in the e-tailing, logistics, social media and online entertainment segments. The recovery in the hotel and tourism sectors continued into the third quarter.
Based on the very solid performance delivered in the first nine months, the Group has raised its full-year 2021 guidance to like-for-like full-year revenue growth of at least +20%, versus the previous like-for-like growth target of around +18%, and an EBITA margin before non-recurring items of around 15%, versus the previous target of more than 14.5%.
Replay of the third-quarter 2021 conference call
Interview with Olivier Rigaudy, Deputy CEO in charge of finance, on BFM TV on November 4, 2021 (in french)
In November 2021, Teleperformance’s public long-term corporate credit rating has been upgraded by S&P to BBB – Investment Grade, vs. BBB- previously, with a stable outlook.
This is the highest credit rating received in the customer experience industry
This reflects Teleperformance’s leading market position worldwide, strong operating performance and solid cash flow generation.