Chairman and Chief Executive Officer
Editorial Daniel Julien
Dear Shareholders,
The world is transforming faster than ever, driven by the all-digital boom, pandemic-related restrictions, and the accelerated effects of global warming.
To address these challenges, Teleperformance has successfully invested its resources and engaged in major initiatives for many years. We shared some tangible results with you in early November when we published our third quarter revenue.
With sustained growth in revenue of more than +30% like-for-like for the first nine months of the year, the brisk development of our business was driven by our support for many fast-growing key digital economy players as well as large groups in their digital transformation. The Group was also an active provider of support services for governments, particularly in health and travel.
Our growth is also responsible, with around 70% of our employees now working from home, numerous jobs created around the world and continuing progress in the development of ESG best practices.
“Our growth is solid and responsible”
Two recently recognized strong commitments are worth highlighting: to our employees, with our ranking among the 25 World’s Best Workplaces™ across all industries by Fortune magazine in partnership with Great Place to Work®; and to the climate, with the approval of our ambitious greenhouse gas emission reduction targets by 2026 by the Science Based Targets initiative (SBTi).
These achievements and the rapid development of our operations around the world give us confidence in the future of Teleperformance and the achievement of our 2021 annual financial objectives. We recently raised our targets to at least +20% for like-for-like growth and around 15% for operating margin, representing all-time records in the Group’s annual performance.
We would like to thank you for your unwavering loyalty, which is what enables us to continue our journey of long-term transformation. That journey is supported by our values and the Group’s intrinsic qualities of proximity, agility, innovation, discipline, and commitment.