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HIGH-TOUCH STRATEGY

A LEADING EMPLOYER COMMITTED TO PEOPLE AND THE ENVIRONMENT
Teleperformance has been recognized as one of the 25 World’s Best Workplaces™
by Fortune Magazine in partnership with Great Place to Work®
Teleperformance is one of the top 25 employers in the world
Why is Teleperformance a Great Place to Work®?
“A great work environment is a company where people trust the management team, feel proud of their achievements and appreciate the people they work with.”
Daniel Julien,Chairman and Chief Executive Offi cer
In 2021, Teleperformance was certifi ed as a Great Place to Work® in 60 countries across the globe, covering more than 90% of its employees

Teleperformance’s average score of 79% in the Trust Index© surveys, conducted with 183,000 employees as part of the certification process, is well above the required minimum score of 65%.

The Great Place to Work® Institute, the global reference for well-being at work, awards the world’s only independent certification based on the quality of the employee experience. Five key criteria are assessed through rigorous audits and anonymous surveys: credibility, respect, pride, camaraderie, and fairness.

“Being certified in so many countries shows that our employees really trust Teleperformance’s commitment to be an employer of choice.”
Alain Winters,Chief Human Resources Offi cer
High scores awarded by the employees of a very diverse group, where more than 100 nationalities are represented
Say management has a clear strategic vision 87%
87%
Say Teleperformance is a great place to work 85%
85%
Say management makes its expectations clear 86%
86%
Say they are offered training or development to further themselves professionally 83%
83%
Teleperformance is a force of good that upholds diversity and helps reduce poverty in the world by hiring people otherwise left out of the labor market.

In 2020, for example, Teleperformance hired and transformed the lives of:

85,000

New entrants into the labor market

6,000

People with disabilities

19,000 +

Individuals living below
the national poverty line

2,000 +

Refugees

“Migrating is a difficult decision. As I started my life over in a new country, Teleperformance allowed me to enter the local job market.”
Eddie Godoy Villegas,a Venezuelan refugee employed by Teleperformance in Colombia
“I have been through some very difficult personal times. I had a very poor social life, until I applied to Teleperformance through an NGO. Teleperformance is a wonderful family that allows me to finally enjoy life.”
Maureen Daniel,a Kenyan refugee employed by Teleperformance in Greece
Testimony of Eddie Godoy Villegas, Venezuelan refugee
Testimony of Maureen Daniel, Kenyan refugee
Teleperformance has strengthened its commitment to the planet
Teleperformance’s World Cleanup Day initiative
Learn more about the Science Based Targets initiative
Learn more about the issues at COP26
For more information
The Paris agreement
The Science Based Target initiative
Protection and well-being of employees as a group priority
Teleperformance is committed to offering competitive compensation that is greater than the income needed to comfortably meet all basic needs (living wage): food, housing, clothing, transportation, education, health, etc.
“All employees must be able to make a decent living from their work. Therefore, in Colombia, for example, we have the best entry level salary of the market !”
Juan Carlos Hincapié,President of the Ibero-Latam region
Teleperformance’s best practices in pandemic prevention, management and monitoring have been praised by the OECD

The international organization notes that the Group’s policy corresponds to the expectations for corporate due diligence recommended by the OECD Guidelines.

Click here to access to the OECD (French NCP) press release
Teleperformance is deeply committed to social progress

In 2021, employee representatives joined health and safety committees in key countries, such as India and the Philippines. The strengthening of employees’ direct and collective right of expression has enabled key initiatives to emerge, such as the implementation of a shuttle service in the Philippines to facilitate access to Covid-19 vaccination centers.

Employee satisfaction is a top priority for Teleperformance
Teleperformance is among the Top 10 in the annual ranking of the most responsible French companies

For its second edition, published in November 2021, Le Point magazine in partnership with the Statista research institute, assessed the ESG commitments and achievements of more than 2,000 companies in France employing more than 500 employees. Teleperformance is ranked #10 with a score of 81/100 and ranked #1 in its industry

Click here to download the press release

LET’S KEEP IN TOUCH!

Sign up to receive all financial documentation as well as the main Teleperformance news by e-mail by sending a message to the following address:

investor@teleperformance.com

or via the Group’s website:
www.teleperformance.com

INFORMATIONS

Investor Relations and Financial Communication department 21-25, rue Balzac 75008 Paris
investor@teleperformance.com

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